Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
What makes Mous cases different from standard phone cases?
Our cases are engineered with AiroShock™ technology, which contains thousands of micro-air pockets that act as tiny springs, providing extreme impact protection without adding bulk.
Are your cases compatible with MagSafe® accessories?
Yes, our Limitless 4.0 and 5.0 ranges are fully compatible with MagSafe® chargers and accessories, featuring a built-in magnetic array for seamless connectivity.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all products in their original packaging. Please visit our returns portal to initiate a claim.
Do you offer a warranty on your products?
Yes, we provide a Limited Lifetime Warranty on all our phone cases, covering manufacturing defects and material failures under normal use.
Will a Mous case protect my screen?
While our cases feature raised top and bottom edges to protect your screen when placed face down, we highly recommend using our tempered glass screen protectors for maximum safety.