Returns & Exchanges
At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original packaging. Whether you need a different style or a full refund, our hassle-free process ensures your tech remains protected.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our support team.
Package Your Gear
Securely place the items in their original Mous packaging to ensure they are protected during transit.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing